The majority of patients in University Hospital Waterford said they had a positive overall experience at the hospital, according to the results of the 2018 National Patient Experience Survey.
79% of patients at the hospital said they had a ‘good’ or ‘very good’ experience, compared with 84% nationally.
University Hospital Waterford scored below the national average on the admissions, care on the ward and discharge or transfer stages of care. However, participant ratings of care were more positive than those received in 2017, particularly in relation to examinations, diagnosis and treatment and discharge or transfer.
A number of areas of good experience were apparent. For example, patients said that staff generally explained the treatments that they received, including the risks and benefits. In general, staff also gave clear answers to questions about operations or procedures.
Several areas for improvement were identified. A number of patients said that they did not have confidence and trust in hospital staff, and felt that they were not always treated with respect and dignity. Some patients also said that they did not always have an opportunity to talk to a nurse when they needed to.
These three areas for improvement are of particular importance as they are strongly related to patients ratings of their overall experience. For example, patients who felt that they were not treated with respect and dignity were less likely to give a positive rating of their overall experience.
The findings of the 2018 survey will be used to help University Hospital Waterford improve the experiences of patients in the hospital, continuing the good work done in response to the 2017 survey.
The full report is available online.