07 Aug 2022

Waterford community hit with boil water notice due to unsafe supply

Waterford community hit with boil water notice due to unsafe supply

Cappawhite residents can expect their boil water notice to be lifted in next two weeks

One Waterford community has been issued with a boil water notice from Irish Water due to an unsafe supply.

The decision was made when the water supply served by the Killenagh (Strancally) Public Water Supply was discovered to be potentially unsafe to drink due to elevated turbidity following excavation works close to the well on Monday.

As a result, and following consultation with the Health Service Executive, Irish Water and Waterford City & Council issued a Boil Water Notice with immediate effect on Monday morning to protect the health of consumers.

This notice only applies to consumers on the Killenagh (Strancally) Public Water Supply.  A map of the scheme, detailing properties affected, is available on

Irish Water issued the following advice for customers affected:

1: Water must be boiled (rolling boil for 1 minute and then cooled) for:
• Drinking
• Preparing Drinks made with water
• Preparation of salads and similar foods, which are not cooked prior to eating
• Brushing of teeth and/or gargling
• Making of ice. However, ensure you first discard all existing ice cubes in fridges and freezers and filtered water in fridges
IMPORTANT: Boil water by bringing to a vigorous, rolling boil and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap of kitchen or bathroom sinks is not safe to drink.

2: You do not have to boil your water for the following:
• Personal hygiene, baths and showers 
• Flushing of toilets
• Watering plants and flowers

3: Caution:
• Domestic water filters will not render water safe to drink
• Caution should be taken when bathing children to ensure that they do not swallow the bathing water
• Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water
• If you have pets and are concerned about the impact of providing mains water while this BWN is in place, you should ask your local vet for advice

4: Only use Prepared Water (boiled and cooled) for the following situations.
• When preparing foods that will not be cooked (e.g. washing and preparing salads)
• Preparing Infant Formula. Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

5: Always Take Care:
Care should be taken with boiled water to avoid burns and scalds. Accidents can easily happen, especially with children.

6: How long before the boil water notice can be lifted?
We do not know at present, but Irish Water will continue to liaise and consult with the Health Service Executive with a view to lifting the Boil Water Notice as soon as practicable 

7: How will we keep you informed?
You will be kept informed through the following media:
Irish Water Customer Contact Centre: 1850 278 278
Local Media – Radio and Print


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