ALERT: Uisce Éireann issues Boil Water Notice to hundreds of Waterford customers

Uisce Éireann has issued a Boil Water Notice to hundreds of customers in County Waterford.

The notice has been issued to protect the health of the 672 customers supplied by the Ballymacarbry Public Water Supply.

Uisce Éireann says that it follows a deterioration in raw water quality caused by low water levels in the borehole and an increased demand.

This has resulted in elevated turbidity levels at the Ballymacarbry Upper Water Treatment Plant.

Customers impacted include those in Ballymacarbry, Castlereagh, Knockalisheen, Nire and surrounding areas.

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Customers can check if their property is included by visiting the Water Quality section of water.ie and entering their Eircode or by calling Uisce Éireann's customer care team, available 24/7 on 1800 278 278.

A map of the affected area is attached and is also available to view on the supply and service section of water.ie.

Drinking water experts from Uisce Éireann are working to address the turbidity issues affecting the supply and lift the notice as quickly and as safely as possible, in consultation with the Health Service Executive (HSE).

Uisce Éireann's Maura Phelan acknowledged the impact on the community and said: “Public health is our number one priority and this notice has been put in place to protect customers.

“We recognise the inconvenience this will cause for customers, families, businesses and the wider community, and we apologise for that disruption.

“Our drinking water experts are working to resolve the issue and restore normal drinking water quality standards as quickly and as safely as possible.”

She concluded by saying that Uisce Éireann will continue to keep customers and local stakeholders informed as the situation progresses.

Uisce Éireann's drinking water standards, as set out under EU Drinking Water Regulations, are strict and include wide safety margins.

Where risks to water quality are identified through Uisce Éireann's enhanced testing and monitoring programme, the HSE is consulted and Boil Water Notices are issued to protect public health.

Immediate action is taken to address the cause of the issue and enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices.

Customers are reminded that the water is safe to consume once boiled.